1 - What services do we offer?
National and international removals for homes, transfer of furniture and household goods; We also offer the packaging and handling of works of art, antiques, machinery, oversized loads, customs procedures, general cargo transportation, pet shipments, warehouses, relocation services (assistance to executives and expatriate families) and insurance.
2 - By what means do we transport the loads?
Air, Maritime and Land
3 - Is it possible to assemble and install the furniture in the moving services?
Of course, our local and international moving services include making the relocation process stress-free, our highly qualified and professional staff will pack, organize and unpack all your belongings in your new home.
4 - Does DIM make national removals?
You can safely process your move to the entire geographic area of the Dominican Republic covered by the national territory.
5 - Does DIM have cranes for transfers?
We have a wide variety of cranes, forklifts, Pallet Jack and sophisticated equipment capable of serving all the needs that may arise in each of your requirements; We take care of providing specialized and effective solutions for each access problem.
6 - Do I have to pack myself or do you take care of it?
We take care of the packaging of all items and their special protection using modern materials and treated wooden boxes, fumigated and certified under the quality standards and international laws NMF15.
7 - Do you have insurance for removals?
We have a declarative policy against all risks to ensure the handling and transfer of products or fragile items of great value according to the requests of our customers.
8 - How much time do I have to channel a claim for loss or damage?
As soon as the report is received with the claim, we immediately proceed to provide the accident-related documentation to the insurance company to process it, so that the client receives the reimbursement in the shortest possible time.
9- Can I pack my own items?
If you wish to pack your belongings on your own, you can do it. However, we ask you not to seal the boxes so that a member of our team can make an inventory of their contents and make sure that they are packed and protected in an adequate way during handling. and transfer.
10 - For international removals, is customs clearance included in the quotation?
Yes, customs clearance at the origin and destination will be included according to the acceptance of the service.
11 Do you have controlled spaces for the storage of goods?
We have a closed circuit system, 24 hour security services and a security camera inside the warehouse to protect your assets.